Since the issue occurred we have installed a new engine at a discounted price, reprogrammed the engine's computer to bring it back to factory oem horsepower and have been in contact with your customer and have had no issues since. Jasper extended them a 60% discount on a replacement motor even after the original unit was damaged by the aftermarket programmer. I have been in contact with Jasper many times on behalf of your customer and they have contacted and documented many calls to you.Īs far as you saying they will not do anything for the customer again that is untrue. As far as you stating Jasper will not call you back I will state bluntly you are lying sir. The failure was caused by an aftermarket performance device, Jasper does not cover damage caused by aftermarket devices. The cause of the damaged Jasper Engine was excessive heat due to the extra horsepower the performance tuner gave the engine combined with the heavy weight of the truck. Have emailed Jasper 4 times, same results. Have TO DEAL with their INSTALLER that did all the damage, so Jasper says. Though this is a "Jasper Installer" per their website that consumers are supposed to "trust"!!! Have all these engine problems. Jasper will not even give me parts number list or say if they painted parts. So for parts not even for my car, won't fit, busted, cracked, painted, leaking parts, bad timing, misfiring, and over $6400.00 paid, and a "totaled car". JASPER will NOT even provide any INFORMATION at all! NOT even PART NUMBERS to find out if JASPER sent the "DO NOT FIT YOUR VEHICLE PARTS".ĭoes Jasper Engines Care that they recommend such a mechanic that destroyed my car, including this "new Remanns engine" ABSOLUTELY NOT. My brand new A/C 1800.00 system NO LONGER WORKS and does JASPER offer to make it right. I now have busted engine motor mounts, "fried wiring and relay". (It was a 2-year-old battery smashed, one now in my car is not mine per advance auto). My old oil pan was not MISSING CHUNKS nor were my motor mounts busted. (painted same color gray as engine and covers "FROM JASPER ENGINES".
NEW JASPER JEEP MOTOR CRACKED
Now I have fuel, transmission, radiator, oil, battery leaks - leaks everywhere! Have a "new Jasper oil pan" missing chunks, rusty painted cracked engine bolts,
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